1. What personal data we collect

When you interact with our store, we may collect:

• Identity & contact details (name, email, address, phone number)
  
  
• Order details (products purchased, payment method, billing & shipping details)
  
  
• Account information (if you create an account)
  
  
• Device & browsing information (IP address, browser type, pages viewed)
  
  
• Marketing preferences (your choices about receiving emails or offers)
  
  

2. How we use your data

We use your information to:

• Process and deliver your orders
  
  
• Provide customer service and handle returns/refunds
  
  
• Send order updates and transactional emails
  
  
• Personalise your shopping experience
  
  
• Comply with legal and tax obligations
  
  
• Send you marketing emails (only if you’ve given consent—you can unsubscribe anytime)
  
  

We do not sell your data to third parties.

3. Sharing your data

We may share your data with:

• Payment providers (to process transactions securely)
  
  
• Delivery partners (to ship your order)
  
  
• IT and analytics providers (to keep our website running smoothly)
  
  
• Professional advisers (accountants, legal advisers, compliance partners)
  
  
• Regulators, where legally required
  
  

4. How long we keep your data

We keep your personal data only as long as necessary:

• Orders & accounts: up to 6 years (legal/tax requirement)
  
  
• Marketing consent: until you withdraw consent
  
  
• Cookies: see “Cookies” section below
  
  

5. Your rights under UK GDPR

You have the right to:

• Access your personal data (receive a copy)
  
  
• Correct inaccurate data
  
  
• Request deletion of your data (“right to be forgotten”)
  
  
• Restrict or object to processing
  
  
• Request transfer of your data to another provider (data portability)
  
  
• Withdraw consent for marketing at any time
  
  

To exercise your rights, contact us at info@marivelle.com. You also have the right to complain to the ICO (Information Commissioner’s Office) if you believe your data is mishandled.

6. Cookies

Our website uses cookies to improve your shopping experience.

• Essential cookies – needed for the site to work (e.g. cart, checkout).
  
  
• Performance cookies – help us understand site usage (e.g. analytics).
  
  
• Marketing cookies – allow us to show you relevant offers or ads.
  
  

By law (PECR), we can use essential cookies without consent. For others, we ask your permission via our cookie banner.

You can change your cookie preferences anytime through your browser settings or our cookie banner.

7. Security

We use secure connections (SSL encryption), access controls, and trusted service providers to keep your data safe.

8. Updates to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised “last updated” date.

9. Contact us

Questions about privacy or cookies?
📧 Email: info@marivelle.com